Frequently Asked Questions

How accurate are at-home tests?

Our at-home tests are processed by CLIA-certified laboratories using the same standards and equipment used by hospitals and clinics, ensuring reliable and accurate results.

Is my personal and health information secure?

Yes. All personal data and test results are protected using HIPAA-compliant systems and industry-standard encryption to keep your information private and secure.

Do I need a doctor’s visit or insurance to order a test?

No. You can order tests directly online without a doctor’s visit or insurance. This allows you to take control of your health on your own schedule.

How long does it take to receive my results?

Most results are available within 3–7 days after your sample is received by the laboratory. You’ll be notified as soon as your results are ready.

What types of samples are collected?

Depending on the test, samples may include a finger-prick blood spot, saliva, urine, or swab. Each kit includes clear instructions for easy at-home collection.

What if I have questions about my results?

Your results include easy-to-understand explanations. When available, you may also access optional physician support or telehealth consultations for further guidance.

Can I share my results with my doctor?

Yes. You can securely download or share your results with your healthcare provider at any time through your online dashboard.

How discreet is the testing process?

Very discreet. Test kits are shipped in plain, unmarked packaging, and all communications and results are handled confidentially.